Frequently Asked Questions

We typically do not offer sample sizes. During promotions or events, sample sizes may be available for featured products. ​

We recommend using our products within 18 months of purchase.

To ensure you receive products that are safe for use, we use preservatives to prevent the growth of harmful bacteria and/or mold.

No. Our products are free of parabens.

Please keep in mind that each person is unique, and what works for one person may not work for you.

For locs, we have crafted several products ideal for daily maintenance, styling, and cleansing. One unique bundle we have is the Loc Maintenance Bundle.

We also offer products outside the bundle that we ourselves use on our locs. Please explore these products on our Loc-Friendly Products page.

Please keep in mind that each person is unique, and what works for one person may not work for you.

For Sisterlocs, we have crafted several products ideal for daily maintenance, styling, and cleansing. One unique bundle we have is the Loc Maintenance Bundle.

We also offer products outside the bundle that we ourselves use on our locs and Sisterlocs. Please explore these products on our Loc-Friendly Products page.

Please consult your certified Sisterlock technician for more customized instructions.

Several products in our product line would suit your hair texture. Please be sure to read the descriptions of our products.

Soften Me is a non-water-based creamy hair butter that leaves your hair super soft and moisturized for days. Moisturize Me is a water-based hair cream that can be used daily as a moisturizer.

The L.O.C method consists of layering three products in the following order: liquid, oil, and cream. Some prefer the L.C.O. method, which simply changes the order to liquid, cream, and oil. We offer several products suitable for the L.O.C. and L.C.O. methods. 

We recommend discontinuing use immediately and visiting your primary physician to determine which ingredient is causing your allergy.

Currently, our products can be found on our website, www.jayceenaturals.com, and on Amazon.

We accept all major credit cards, PayPal, and Apple Pay.

Yes, we do. Additionally, our gift cards are available for sale on our website.

Our standard handling time is up to 3 days. Typically, orders will ship within 48 hours.

Yes. We offer free shipping on orders over $50.

 Not at this time.

Contact customer service at contact@jayceenaturals.com or through the Contact Us form on our website.

We cannot accept returns once the order has shipped and a tracking number has been provided. If the order has not yet shipped, we can cancel your order and issue a full refund.

The best way to reach customer service is to contact us at contact@jayceenaturals.com or use the Contact Us link on our website and complete the contact form.

Once we have shipped the order and provided a tracking number, we can no longer control what happens to the package. We recommend that you track the package and contact the postal office.

We do not ship internationally at this time. Our shipping is limited to the United States.

We typically conduct sales during the holiday season and periodically at other times throughout the year. When you subscribe to our emails, you can expect to be the first to know about any sales we may have. 

Yes. There are multiple ways to receive a promotional code through our loyalty program. This includes providing feedback, placing an order with a predetermined subtotal amount, subscribing, and joining the program.

Please click the icon in the bottom right corner of the website to learn more about our rewards program.