Shipping & Returns

 

    Shipping Information

    • Free shipping on orders $40.00 or more.
    • Please allow 2-4 business days for Jaycee Naturals® to process and ship your order.
    • Orders are shipped via UPS or USPS Ground Advantage, and the shipping time is 3-5 days from the date the item ships.
    • Orders are processed and shipped Monday through Friday and are closed on Saturdays, Sundays, and national holidays.
    • We do not currently offer international shipping.

    Returns

    To be eligible for a return, all merchandise must be unopened, unused, and returned in its original packaging with all shrink wrap and/or original packaging materials intact.

    For health and hygiene reasons, opened or used hair-care products are not eligible for return.

    • Return requests must be submitted by contacting us at contact@jayceenaturals.com within 14 days of the delivery date.
    • Returns sent without prior approval will not be accepted or refunded.
    • Custom orders and sale items are not eligible for return.
    • Original shipping and handling fees are non-refundable.
    • Customers are responsible for return shipping costs on standard returns.
    • Approved returns must be shipped back to us within 7 days of return approval.
    • Once your return is received and inspected, please allow up to 7 business days for us to process your refund.
    Damaged, Defective, or Incorrect Shipments

    If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery by emailing contact@jayceenaturals.com.

    To help us resolve the issue promptly:

    • Include your order number in the subject line of the email.
    • In the body of the email, please provide a detailed description of the damage, defect, or incorrect item received.
    • Please include clear photos showing the damage, defect, or incorrect product.

    Please do not ship the item back until your return has been approved and you have received return instructions from us.

    Once we receive your request and the return has been approved, we will provide instructions for returning the item. Jaycee Naturals will cover the return shipping costs.

    Approved damaged, defective, or incorrect items will be replaced with the correct product at no additional cost to you..

    Canceling an Order

    You may cancel an order before it ships from our facility. Please contact us at contact@jayceenaturals.com.

    Exchanges

    Exchanges are not offered at this time.

    Refused or Undeliverable Packages

    Packages returned as “Refused” or “Undeliverable” are not eligible for a shipping refund

    Re-Shipping is subject to additional shipping charges.

    Lost/Stolen Packages

    Please ensure a safe place for your packages to be delivered.

    We also recommend that you double-check your shipping address. If your address is incorrect and the shipment has been returned to us, you will be responsible for any re-shipping charges.

    Once an order has shipped from our facility, Jaycee Naturals® is no longer responsible for that shipment. 

    All orders include a tracking number for your convenience and to confirm shipment.


    Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

    If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

    • USPS Customer Service Contact Number: (800) 275-8777
    • UPS Customer Service Contact Number: (800) 742-5877